Frequently Asked Questions About Asynchronous Telehealth

Yes, if medically appropriate, a licensed physician may prescribe medications as part of your treatment plan. Controlled substances are not prescribed through MsgMD.

No. MsgMD is designed to complement your existing care by providing quick, convenient access for common medical concerns. It is not intended for emergencies or complex conditions requiring ongoing management.

MsgMD responds to all patient inquiries within 24 hours. In many cases, responses are much faster depending on volume and timing.

Traditional telehealth requires a scheduled video or phone call. With asynchronous care, there’s no appointment needed—you simply submit your information and receive a response without needing to be online at the same time as the provider.

Yes. All communication is handled through secure, HIPAA-compliant systems to ensure your personal health information remains protected.

Yes, doctors can communicate with patients through secure messaging platforms. This form of communication is a key part of asynchronous telehealth, allowing patients to send messages about their symptoms and receive medical guidance without needing a live appointment.

At MsgMD, patients can securely text a licensed physician, who will review their information and respond within 24 hours. This approach makes it easier to access care on your own schedule while still receiving professional medical support.

Yes, many modern healthcare platforms allow you to connect with a doctor through secure messaging. Instead of booking a visit, you can send details about your symptoms, concerns, or questions and have a provider review them and respond.

MsgMD uses this messaging-based approach to care, giving you the ability to reach out anytime and hear back from a licensed physician within 24 hours. It’s a more flexible way to get medical input without the need for a scheduled appointment.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. MsgMD is not designed for urgent or life-threatening conditions.

Synchronous telemedicine involves real-time interaction between a patient and a provider, typically through a video call or phone appointment. Both the patient and doctor must be available at the same time, similar to a traditional visit.

Asynchronous telemedicine, on the other hand, does not require a live interaction. Patients can submit their symptoms, medical history, and questions through a secure platform at any time. A licensed provider then reviews the information and responds within a set timeframe.

This approach offers greater flexibility and convenience, allowing patients to receive care without scheduling appointments or adjusting their day to meet a specific time.